If you forget your password, the only way to recover your wallet is by using your seed phrase. Your seed phrase securely contains the keys to your wallet. Simply reset the app, choose the “Import Wallet” option, and enter your same seed phrase to restore full access. Please note: the password is used only for local encryption and is never stored on our servers or accessible by us.

A seed phrase (also called a recovery phrase) is a series of words that acts as the master key to your wallet. Anyone who has it can access your funds. Always write it down and store it in a secure, offline location — never share it with anyone.

If you lose your seed phrase, you will permanently lose access to your wallet and funds.

Neither we nor anyone else can restore your wallet without it, as your private keys are generated from that phrase and never stored externally.

Our wallet is non-custodial, meaning you are the sole owner of your private keys and assets. We do not have access to your funds, passwords, or seed phrases.

Yes. You can restore your wallet on any compatible device by using your seed phrase. Always make sure you’re downloading the official wallet app or using the official website to avoid scams.

No. Your funds are stored on the blockchain, not in the app.

The wallet app simply acts as a gateway that helps you access and manage them using your private keys.

You can import or restore your wallet offline, but you’ll need an internet connection to view live balances or send/receive tokens. Offline recovery (air-gapped setup) is mainly for added security.

If you uninstall or delete the wallet app, you can always reinstall and restore it using your seed phrase. Deleting the app does not delete your funds, since they live on the blockchain.

Immediately transfer your funds to a new wallet generated with a new seed phrase.

Never reuse a compromised wallet, and avoid entering your phrase on any suspicious sites or apps.